FREQUENTLY ASKED QUESTIONS

How many people can play at once?

We can accommodate up to six players per experience. Our premier experience, the game Into the Far, supports two teams of three players each.

What should I wear?

Please avoid wearing anything reflective, since reflective clothing can affect the quality of the experience. Additionally, we recommend wearing comfortable clothing that doesn’t  restrict your movement, since our experiences can be active.

Can I wear glasses?

Yes. Our VR headsets are large enough that you can wear them over your glasses.

How physically demanding is the experience?

Players must have use of both hands, and be able to walk for 15-20 minutes while carrying up to 20 pounds on their back.

What are the rescheduling and cancellation policies?

If you contact us at least 72 hours before your booking, you may cancel your booking and receive a refund. If you contacts us at 24 hours before your booking, you may reschedule your booking for a later date within the next 12 months. No bookings may be canceled or rescheduled within 24 hours of the experience.

When should I arrive?

Please arrive 20 minutes prior to your experience’s scheduled start time. This ensures you have enough time to check in and go over safety procedures.

Can I arrange a private group booking?

Yes. Please contact us about renting our party room and scheduling a group VR event.

What sanitary measures are taken?

All VR equipment is fully sanitized between each use, and all commonly-touched surfaces are regularly cleaned.

Is there a place to store my belongings?

Each ready room has a set of small, unlocked storage cubbies. DreamTrace is not responsible for lost or stolen items.

How long is the experience?

Duration varies from one experience to the next, but generally lasts 20-30 minutes from the start of your safety briefing.